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Service Calls & Call-outs

How can I book a Service Call?

To request a Service Call or Call-out booking, please fill in the Booking Request Form or call us (Monday to Friday, 9am to 5pm) at 0208 998 2024.

To confirm the Service Call or Call-out booking we will request the payment of the fee in advance. More information about our Terms and Conditions HERE.

You can pay for your Service Call or Call-out fee with a credit/debit card via a SECURE PAYMENT LINK provided by our Customer Support Team or over the phone.

For Call-outs:

a. If your ELEKTRA electric boiler is under warranty this payment is considered a deposit and will be refunded if the issue is covered under warranty.

b. If you have purchased an EXTENDED WARRANTY PLAN, you have up to 3 free call-outs a year, any call-outs after are subject to the call-out fee and advance payment.

c. If you have purchased an EXTENDED WARRANTY PLAN PRO your plan includes unlimited call-outs in a year, therefore this advance payment doesn’t apply.

More information about our Terms and Conditions HERE.

More information on our EXTENDED WARRANTY PLANS HERE.

Have you register your ELEKTRA ELECTRIC BOILER warranty?

Remember you need to register your boiler warranty card with us in the 15 days after you have received your boiler. If you haven’t yet, do it as soon as possible.

Request a Service Call or Call-out

Full Name (*)

Email (*)

Mobile (*)

Address (*)

Postcode (*)

Boiler Model (*)

Boiler Serial Number (*)

Purchase Date (*)

Preferred day for Service visit(required)
 Monday Tuesday Wednesday Thursday Friday

Please tell us if there's any issues with your boiler

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