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Boiler Service & Call-outs

Ensuring Your Home’s Warmth is Always in Safe Hands

A warm and comfortable home is essential for a quality living experience. While boilers can sometimes pose challenges, our expertise is here to provide solutions.

Our engineers possess specialized training in the installation, servicing, and repair of ELEKTRA Electric Combi Boilers. Their comprehensive understanding of these boilers is backed by the constant support of our Office Specialists, available via phone whenever needed. The Electric Combi Boilers Company has been a trusted name in designing and selling ELEKTRA COMBI BOILERS since 2012, and we prioritize keeping our team’s product knowledge up-to-date.

Boiler Service

ELEKTRA Electric Combi Boiler SERVICE

Boilers, much like a car, require periodic check-ups. Regular servicing ensures they run efficiently, and safely, and can help in keeping those energy bills in check.

Electric Combi Boilers have fewer moving parts than a gas boiler and thus don’t require annual servicing but to make sure your electric combi boiler is working reliably, efficiently and safely we recommend you to service your boiler every 2 YEARS.

We offer a Boiler Service Subscription Plan for ELEKTRA EK range and ELEKTRA Smart range owners. When you sign up for a Subscription Plan, you’ll get a reminder every time your boiler needs a service making sure your home and your boiler are always protected.

Click here to see more about our Boiler Service Subscription Plans.

Callouts: At Your Service, Rain or Shine

Boiler acting up unexpectedly? With the ECBC you can expect:

Prompt Repairs: Boiler troubles can be a right nuisance. Whether it’s a minor issue or something a bit more problematic, our skilled team is equipped to get your heating back on track swiftly whether your boiler is under or out of warranty.

Swift Response: When you contact us, we’re quick off the mark, aiming to assess and resolve the situation in a timely manner. You can contact us via phone call at 0208 998 2024, email or via our WhatsApp Support Line (Text/Media only) at 07888 677 250.

Transparent Pricing: No hidden costs or convoluted terms here. We believe in straightforward, honest pricing, so you’re always in the loop.

Boiler Repair

Call-Out and Boiler Service Options

We offer a range of call-out services to suit your needs:

Standard Callouts:

Priced based on distance from Windsor.

Bookable for morning or afternoon slots.

Payment is required in advance to confirm the booking.

Emergency Callouts:

Available for urgent same-day or weekend needs.

Boiler Service:

Pricing is similar to Standard Callouts, based on distance.

Choose from morning or afternoon appointment slots.

Please Note:

The cost of call-outs and boiler services does not include parts.

A cancellation fee applies for cancellations after 12 PM on the day before the booking.

For prices and full Terms and Conditions, please click here.

How to contact us to book your Boiler Service or Call-out

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contact@electric combi

A member of our team will get back to you during working times.

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0208 998 2024

Working hours are Monday to Friday. 9 am – 5 pm.

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Text Support Online. Working hours: Monday to Friday. 9 am – 4:50 pm.

Is your property in our coverage area?

If your property is in our coverage area, one of our experienced professional registered engineers, who are also approved by Which? Trusted Traders. Our engineers will conduct a thorough safety check, inspection and testing of your ELEKTRA electric boiler.

Take a look at the coverage map to find out more.

Intallation & Service Coverage Area

We offer our services across London and surrounding areas (approx. 150 miles from our Windsor HQ). Check the map to see coverage availability.

For areas out of our Installation & Service Team’s coverage, we have a network of authorized installers, trained by our team that can install and service your ELEKTRA electric combi boilers.

For areas where we currently have no authorized installers, please contact us to get availability and tailored quotations for your installation or service.


We offer training sessions for installers interested in learning how to correctly install and service ELEKTRA electric combi boilers. These sessions are held at our offices in Windsor. For more information and to register your interest, please fill in this FORM.