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Service Calls & Call-outs


ELEKTRA Electric Combi Boiler Service

Electric Combi Boilers have fewer moving parts than a gas boiler and thus don’t require annual servicing but to make sure your electric combi boiler is working reliably, efficiently and safely we recommend you to service your boiler every 2 years.

If your property is in our coverage area one of our experienced professional registered engineers, who are also approved by Which? Trusted Traders. Our engineers will conduct a thorough safety check, inspection and testing of your ELEKTRA electric boiler.


If your ELEKTRA electric boiler is experiencing problems we offer a Call-out/Repairs service for boilers under or out-of warranty. Please check our coverage area below.


How can I book a Boiler Service or a Call-out?

To request a Service Call or Call-out booking, please fill in the Booking Request Form or call us (Monday to Friday, 9am to 5pm) at 0208 998 2024.

To confirm the Service Call or Call-out booking we will request the payment of the fee in advance. More information about our Terms and Conditions HERE.

You can pay for your Service Call or Call-out fee with a credit/debit card via a SECURE PAYMENT LINK provided by our Customer Support Team or over the phone.


For Call-outs:

a. If your ELEKTRA electric boiler is under warranty this payment is considered a deposit and will be refunded if the issue is covered under warranty.

b. If you have purchased an EXTENDED WARRANTY PLAN, you have up to 3 free call-outs a year, any call-outs after are subject to the call-out fee and advance payment.

c. If you have purchased an EXTENDED WARRANTY PLAN PRO your plan includes unlimited call-outs in a year, therefore this advance payment doesn’t apply.

More information about our Terms and Conditions HERE.

More information on our EXTENDED WARRANTY PLANS HERE.

Have you register your ELEKTRA ELECTRIC BOILER warranty?

Remember you need to register your boiler warranty card with us in the 15 days after you have received your boiler. If you haven’t yet, do it as soon as possible.

Coverage area

Our engineers can attend Boiler Service Calls and Call-outs to properties located in an area of about 150 miles from our offices in Windsor, Berkshire.

Prices: Zone 1: £150+VAT (up to 100 miles from Windsor), Zone 2: £200+VAT (up to 190 miles from Windsor), Zone 3: £300+VAT (+200 miles from Windsor. Subject to Management approval).

Note: Prices may change without prior notice. Please contact our Support team for confirmation. The prices shown above are for the Boiler Service or call-out fee, they don’t cover any spare parts that might be needed.

Request a Service Call or Call-out

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Address (*)

Postcode (*)

Boiler Model (*)

Boiler Serial Number (*)

Purchase Date (*)

Preferred day for Service visit(required)
 Monday Tuesday Wednesday Thursday Friday

Please tell us if there's any issues with your boiler